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Reviews from Etsy
Average item review *****
Buy with total piece of mind, please see my 5 star reviews on Etsy: https://www.etsy.com/shop/throwninstone#reviews
Shipping and Policies
Postage, Packaging and Shipping
We aim to ship all orders within 24 hours of payment. Packages are insured up to the value of the product and may require a signature upon delivery. UK shipping is via Royal Mail Signed for 1st class and international via Royal Mail Air Mail.
All import tax and customs chargers are the responsibility of the buyer for international (non-uk) orders.
Postage will be calculated in your shopping basket. As each item is handmade there may be slight variations in the postage costs, if we charge you too much we will automatically refund the overpaid amount (less our packaging materials cost of £1.20).
Refunds and Exchanges
Please contact us if you’d like to return an item. Return postage is the responsibility of the buyer.
Damage in transit
All items will be securely packaged prior to shipping to ensure your order arrives safely. Breakages in shipping are rare however procedures are in place to deal with these situations should they arise. You must make note of any visual damage to the packaging on the courier’s receipt/screen. All damaged items must be reported to us within 24 hours of delivery. All packaging and items must be kept and you may be requested to return them. Sometimes we may ask you for photographs of the damaged products and packaging to facilitate courier claims and to understand what happened and how we can avoid such an occurrence in the future.