What information do we collect?
Anonymous information is collected when you visit our website. This includes your IP address, referral address (which website or search engine brought you to our website), exit page, length of visit, number of page views, number of visits, browser information, operating system information, ISP (Internet Service Provider), approximate location (such as Headingley, Leeds), date/time stamp.
We collect information from you when you register on our website, make a purchase or fill out a form.
When registering for an account on our website you will be asked for your name, email address and a chosen password. You may, however, visit our site anonymously by not registering or purchasing.
When making a purchase you will be asked to provide your billing address and shipping address.
We never collect your payment details or credit card numbers. All payments made through this website are processed either by PayPal on their website or by credit/debit card. Payments made by credit or debit card are processed by Stripe and are not stored on our own servers. Credit/Debit card details cannot be seen by us.
What do we use your information for?
Information we collect from you may be used in any of the following ways:
- To fulfil your purchase order.
- For legal/accounting/tax record keeping purposes.
- To provide you with a personalised experience on our website.
- To analyse website usage patterns in order to improve our products and services.
- To send periodic emails and newsletters (by opt-in subscription only).
How do we protect your information?
We have implemented a variety of security measures in order to maintain the safety of your personal information. These include, but not limited to:
- Use of SSL/HTTPS encryption protocols when information is transmitted from your computer to our server.
- Use of firewall and virus scanning software.
- Various access levels have been created to ensure only authorised people can access your information.
- Passwords are stored in encrypted form and cannot be decrypted by us.
Do we disclose any information to outside parties?
We do not sell, trade, transfer or otherwise disclose any of your personally identifiable information. However, we may need to release your information to appropriate authorities or bodies when we believe release is appropriate to comply with the law, enforcement policies, or to protect our rights, property or safety.
We may store a physical printed copy of your information (such as, but not limited to, dispatch notes and order notes/invoices) for the purpose of legal/accounting/tax record keeping purposes. Access to these documents is restricted to only necessary personnel.
We use a number of specially selected third parties to ensure your data is kept private. Google Mail (paid Google for Work email service) to store and send emails. Google Analytics to collect and analyse anonymous website usage statistics.
We may on occasion make changes to this policy without prior warning or notification, any such changes will be posted on this page. This page was last updated on 31st May 2016.
Terms and Conditions
Please also visit our Terms and Conditions page.